At NARDEA, we take your privacy seriously and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website, place an order, or otherwise interact with our services.
1. Information We Collect
We may collect the following categories of information:
- Contact & Shipping Information: Name, email address, phone number, billing address, and shipping address.
- Order & Transaction Information: Products purchased, order details, payment status, refunds, and transaction-related information.
- Payment Information: Payments may be processed through third-party payment service providers. NARDEA does not directly store complete payment card numbers or account credentials provided to third-party payment processors.
- Account & Usage Data: Account information, order history, IP address, browser information, device information, and website activity.
- Optional Information: Product reviews, messages, photographs, or other information voluntarily submitted to us.
2. How We Use Your Information
We may use your information to:
- Process, verify, and fulfill orders
- Arrange shipping and delivery
- Provide order confirmations and tracking information
- Process eligible returns, exchanges, and refunds
- Respond to customer service inquiries
- Maintain and improve our website, products, and services
- Detect and prevent fraudulent or unauthorized transactions
- Comply with applicable legal and regulatory requirements
- Send marketing communications where permitted and where you have provided applicable consent
We do not sell or rent your personal information to third parties.
3. Cookies & Tracking Technologies
We may use cookies and similar technologies to support website functionality, remember user preferences, analyze website traffic, and improve the shopping experience.
Cookies do not store complete payment card information.
You may adjust your browser settings to restrict or disable cookies. However, certain website features may not function properly if cookies are disabled.
4. Data Security
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
These measures may include SSL encryption, secure systems, and restricted access to personal information.
However, no method of electronic transmission or data storage can be guaranteed to be completely secure.
5. Data Retention
We retain personal information only for as long as reasonably necessary to:
- Fulfill the purposes described in this Privacy Policy
- Maintain business and transaction records
- Resolve disputes
- Prevent fraud
- Meet legal, accounting, or regulatory obligations
When information is no longer required, it may be securely deleted or anonymized where appropriate.
6. Third-Party Services
We may use third-party service providers to support certain aspects of our business, including:
- Payment processing
- Order fulfillment
- Shipping and delivery
- Website hosting
- Analytics
- Customer support
These third parties may process personal information only as necessary to provide their services and are subject to their own privacy and security practices.
7. Your Privacy Rights
Depending on your location and applicable law, you may have the right to request:
- Access to certain personal information we maintain about you
- Correction of inaccurate personal information
- Deletion of eligible personal information
- Information about how your personal data is used
- Withdrawal from certain marketing communications
To submit a privacy-related request, please contact us at service@nardea.store.
We may need to verify your identity before processing certain requests.
8. Children’s Privacy
Our website and services are not directed toward children under the age of 13.
We do not knowingly collect personal information from children under 13. If we become aware that such information has been collected, we will take reasonable steps to delete it.
9. Payment & Refund Information
Payments are processed through the payment methods available at checkout and may involve third-party payment service providers.
Approved refunds are returned to the original payment method in accordance with our Returns & Refunds Policy.
Additional verification may be required in certain circumstances to help protect customers and prevent fraudulent transactions.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, business practices, or applicable requirements.
Any updated version will be posted on this page and will apply from its stated effective date or publication date, as applicable.
11. Contact Information
If you have questions about this Privacy Policy or how your personal information is handled, please contact us:
Company: XPRESS NATURAL GAS LLC
Email: service@nardea.store
Phone: +1 (863) 585-0724
Address: 30 Rowes Wharf, Sixth Floor, Boston, Massachusetts 02110, United States
Customer Service Hours: Monday–Friday, 9:00 AM–6:00 PM EST