At NARDEA, we aim to provide a clear and reliable shopping experience. We accept eligible returns and exchanges in accordance with the terms below.
Return & Exchange Window
Customers may request a return or exchange within 30 calendar days of delivery.
Return or exchange requests submitted after the 30-day period may not be accepted.
Eligibility for Returns
To be eligible for a return, the item must be:
- Unused
- Unwashed
- In its original condition
- In the original packaging
- Returned with all included accessories, manuals, and components
Products damaged due to misuse, accident, improper handling, or neglect are not eligible for return.
Personalized or custom-made products are also not eligible for return unless they arrive damaged or defective.
Return Shipping
NARDEA covers return shipping costs for eligible approved returns.
Please do not send products back to the original shipping address unless specifically instructed to do so.
After your return request is approved, our customer service team will provide the appropriate return address and return instructions by email.
Customers should package returned items securely to help prevent damage during transit.
How to Request a Return or Exchange
To request a return or exchange, please contact our customer service team:
Email: service@nardea.store
Phone: +1 (863) 585-0724
Please include:
- Your order number
- The item(s) you wish to return or exchange
- The reason for the request
- Photos of the product, packaging, or damage when applicable
Our team will review your request and provide return instructions and the appropriate return address.
Returned items must be shipped within the timeframe specified in the return authorization instructions.
Refunds
Once your returned item is received and inspected, we will notify you by email regarding the status of your refund.
If approved, the refund will be issued to the original payment method.
Approved refunds are generally processed within 14 business days after the returned item has been received and inspected.
Additional processing time may be required by your bank, card issuer, or payment provider before the refund appears in your account.
Exchanges
If you would like to exchange an eligible product, please contact us within the 30-day return period.
Once your exchange request is approved, we will provide return instructions.
Replacement products will generally be shipped after the original item has been received and inspected.
Non-Refundable or Non-Returnable Items
The following items may not be eligible for return or refund:
- Personalized or custom-made products
- Products damaged due to misuse, accident, neglect, or improper handling
- Products returned without required accessories or components
- Products returned outside the applicable return period
This does not affect any rights you may have under applicable consumer protection laws.
Additional Notes
- Include any return authorization information provided by our customer service team with your return package.
- Keep your return tracking information until the return has been fully processed.
- Returns that are incomplete, incorrectly labeled, or damaged during return shipping may require additional review.
- Refund processing may take longer if the returned package is delayed in transit.
Contact Information
For questions regarding returns, exchanges, or refunds, please contact us:
Company: XPRESS NATURAL GAS LLC
Email: service@nardea.store
Phone: +1 (863) 585-0724
Address: 30 Rowes Wharf, Sixth Floor, Boston, Massachusetts 02110, United States
Customer Service Hours: Monday–Friday, 9:00 AM–6:00 PM EST