Order Processing
All orders are prepared and processed within 1–3 business days (Monday–Friday) after payment is confirmed and inventory is verified. Weekends and public holidays are not considered business days.
During periods of high order volume or other unexpected circumstances, processing may take slightly longer. If a significant delay occurs, we will notify you using the contact information provided with your order.
Shipping Destinations
We currently ship exclusively to addresses within the 48 contiguous United States.
We do not currently ship to Alaska, Hawaii, U.S. territories, or APO/FPO/DPO addresses. Orders placed for unsupported destinations may be canceled and refunded to the original payment method, where applicable.
Shipping Methods and Delivery Times
NARDEA uses available shipping carriers to deliver customer orders.
Standard shipping within the 48 contiguous United States generally takes 15–20 business days after shipment.
Please note that delivery time does not include the 1–3 business day order processing period.
Estimated delivery times may be affected by weather conditions, carrier delays, transportation disruptions, holidays, or other circumstances beyond our reasonable control.
Order Cut-Off Time
Orders placed before 5:00 PM EST on a business day may begin processing that business day, subject to payment confirmation and product availability.
Orders placed after 5:00 PM EST, on weekends, or on public holidays will begin processing on the next business day.
All orders remain subject to the standard 1–3 business day processing period.
Shipping Costs
We offer free standard shipping on eligible orders delivered within the 48 contiguous United States.
Any applicable shipping charges, if introduced for specific products or services, will be clearly disclosed before checkout.
Customs, Duties, and Taxes
Because we currently ship only within the 48 contiguous United States, customers are generally not subject to international customs duties or import fees.
Any applicable sales tax will be displayed during checkout where required.
Order Tracking
Once your order has shipped, you will receive a shipping confirmation email containing available tracking information.
Tracking information may take up to 24 hours after shipment to become active in the carrier’s system.
If you have not received tracking information or experience an issue with your shipment, please contact us at service@nardea.store.
Address Accuracy and Changes
Customers are responsible for providing complete and accurate shipping information when placing an order.
If you need to change your shipping address, please contact us as soon as possible. We will make reasonable efforts to update the address if the order has not yet been shipped.
Once an order has been transferred to the carrier, we may not be able to change the delivery address.
NARDEA is not responsible for delays or failed deliveries resulting from incorrect or incomplete shipping information provided by the customer.
Lost, Damaged, or Delayed Packages
If your package appears to be lost, arrives damaged, or experiences a significant delivery delay, please contact us at:
Email: service@nardea.store
Phone: +1 (863) 585-0724
We will review the issue and, where appropriate, work with the shipping carrier to determine the status of the package.
Depending on the circumstances and applicable store policies, an eligible replacement or refund may be offered.
Delivery delays caused by severe weather, carrier disruptions, natural disasters, strikes, or other circumstances outside our reasonable control may require additional delivery time.
Shipping Restrictions
Certain products may be subject to carrier or transportation restrictions.
If a shipping restriction applies to a particular order or destination, we will provide relevant information to the customer and take appropriate action regarding the order.
Customer Responsibilities
Customers are responsible for:
- Providing accurate and complete shipping information
- Reviewing order and shipping confirmation details
- Monitoring available tracking information
- Reporting lost, damaged, or delivery-related issues promptly
Policy Updates
We reserve the right to update or modify this Shipping Policy when necessary.
Any changes will be posted on this page. Updates will apply to orders placed after the revised policy becomes effective unless otherwise required by applicable law.
Contact Information
For questions regarding shipping, delivery, or order tracking, please contact us:
Company: XPRESS NATURAL GAS LLC
Email: service@nardea.store
Phone: +1 (863) 585-0724
Address: 30 Rowes Wharf, Sixth Floor, Boston, Massachusetts 02110, United States
Customer Service Hours: Monday–Friday, 9:00 AM–6:00 PM EST